Personal data is all data that can be traced to you as an individual. Hide-a-mic processes the following personal data:
Personal information: name, date of birth
Address details: street name, house number, zip code, city, state, country
Contact information: telephone number, e-mail address
Payment details: e.g. IBAN, credit card number
Account details: customer number, username, password (encoded), IP address
We process your personal data when you are or have been in contact with Hide-a-mic. We receive this information directly from you when you create an account on our webshop, register for one of our activities or services or when you contact our customer service.
§ 1 Processing of your order
When you order something from Hideamic.com, we need your personal data to be able to process and deliver your order. The same applies to the handling of any returns or repairs. For this we collect your name, address details (delivery address and billing address), telephone number, e-mail address and your payment details, such as IBAN or credit card number.
When you use one of our special services, such as making a payment arrangement, renting products or exchanging products, then we need a copy of your ID-certificate in addition to the personal data.
All this personal data is necessary for the execution of a sales agreement between you and Hideamic.com. According to the legal obligation, this information is stored for at least 7 years.
§ 2 Registering your webshop account
Hideamic.com offers the possibility to create a webshop account, in which your personal data are stored, such as name, address data (delivery address and billing address), telephone number, e-mail address, customer number and of course your user name and password
§ 3 Your contact with our customer service
If you have a question or want advice about your (possible) purchase, you can always contact our customer service via e-mail, telephone, our website or social media such as Facebook and Instagram. To help you as well as possible, we will keep your contact details and your conversation with customer service as long as your customer is with us or your webshop account exist
§ 4 Your optimal experience on our website
Hideamic.com offers you a web shop that works optimally, whereby the placement of some cookies is necessary, for example for storing the contents of your shopping cart or storing your webshop account in your browser. In addition we would also like to measure your activities and surfing behavior on our websites, so that we are able to continuously improve our websites.
Hideamic.com uses Google Analytics to measure your activities and surfing behavior, anonymizing your IP address. Hide-a-mic has agreed a processing agreement with Google, which includes how our data is handled and is not allowed to use the results for other Google services.
§ 5 Where do we store your data?
We store all our website data at this website location (www.hideamic.com). Hideamic.com is hosted at a Dutch internet provider Antagonist on a secure server which can only be accessed by a limited group of Hideamic.com employees and our webdesign team. Your password is not accessible nor visible for us. The data that you provide via email or telephone is stored in our database which is stored locally. The backup of this data can be stored externally on a secured server.
§ 6 Retention period
Hideamic.com does not store your personal data for longer than is strictly necessary or when required by law, such as with the tax retention obligation. When the retention period has expired, your personal data will be deleted or made anonymous for further analytical or reporting purposes.
In some cases, Hideamic.com does not use a retention period, such as your webshop account, your contact with our customer service and your registrations and de-registrations for relevant information. If you unexpectedly want Hideamic.com to no longer have this personal data, you can invoke your right to delete your personal data. See section Right of data subjects.
§ 7 Sharing of personal data
The personal data that you register on Hideamic.com is only shared with our partners when this is necessary for our service. These are partners such as delivery services, suppliers or repairers, payment partners and IT service providers. Parties that gain access to your personal data may only use it to provide a service on behalf of Hideamic.com. In certain situations (suspicion, theft, fraud, etc.) we are legally obliged to share personal data with government agencies, police and justice or supervisors for the performance of their duties or investigations.
Your personal data will not be sold to third parties and will not be published without your permission.
§ 8 Security
§ 9 Right of data subjects
According to the Dutch GPDR you have the right to view, change or delete your registered personal data. Please contact Hideamic.com if you want to place a request for the execution of your rights.
Hideamic.com would also like to point out to you that you have the option of submitting a complaint to the Dutch Data Protection Authority (the Dutch regulator of the GPDR)
§ 10 Contact